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Return Policy

 

PLEASE DO NOT WRITE ON ANY MANUFACTURS’ BOXES

All damaged merchandise needs to be reported within 3 days of receipt of merchandise.

If you received the wrong item, or have been shorted on your order, please report within 24 hours of receipt of merchandise.

Any and all defective items must be reported within 7 days.

Special Order items, Food and First Aid items (and other select items) are not returnable.

Toner & Ink cannot be returned after 30 days.

No returns after 30 days

 

THE ITEM

• Item must not be assembled.

• Item must be clean and free of dents, scratches, holes, tears, cracks, stickers, labels, price tags, etc.

• The item must be unused.

• All parts, hardware, instructions, warranty cards, power cords, etc., must be included.

• The item must be in its original packaging. This includes the box or carton in which it came in, wrap, protection, or sleeve supplied by the manufacturer.

 

CARTON AND PACKAGING

• Each carton must have RA sticker or a pallet label affixed.

• The manufacturer's carton must be free of writing, such as "Sold To", RA #, or "Return To", etc. (Please use return labels.)

• The carton must be free of holes, cuts, tears, etc.

• The carton must be free of excessive tape or odd tapes (i.e. duct or Christmas tape, etc.)

• Furniture cartons must be opened properly. Preferably by opening the carton flaps. Never cut the furniture cartons around the bottom or down the sides.

• Furniture must be returned in the original carton.

• All internal packaging (i.e. bubble wrap, cardboard corners, tops and side strips) must be in place.

• Do not write RA #'s, consumer information, or other information on the manufacturer boxes as this will make it non-returnable or not resalable.

 

KNOCK DOWN ITEMS

• Ready to assemble furniture is not returnable if the manufacturer's carton has been opened and the merchandise has been assembled.

 

ELECTRONICS

• Electronic items are covered by manufacturer's warranty. These manufacturer terms and conditions are enforced on our company. In situations whereby the manufacturers will not honor credit due us. We reserve the right to deny such credit to the customer.

• We want to make every effort to handle these items. However, most manufacturers only offer repair service and we cannot sell manufacturer repaired product to you as new.

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